Privacy policy

This Privacy Policy explains how FiveStar Business, operating the Ascenzo store, collects, uses, stores, discloses, and protects personal information when customers visit the website, create an account, place an order, communicate with the store, or otherwise interact with Ascenzo.

1. Information We Collect

Depending on how a customer interacts with Ascenzo, we may collect the following categories of information:

Identity and Contact Information

  • Full name;
  • Billing and shipping address;
  • Country or region;
  • Telephone number;
  • Email address or other contact details provided by the customer.

Order and Transaction Information

  • Products viewed, selected, or purchased;
  • Order number;
  • Purchase value;
  • Currency;
  • Shipping method;
  • Discounts and promotional codes;
  • Returns, refunds, cancellations, and disputes;
  • Transaction status and payment confirmation.

Payment Information

Payments may be processed by third-party payment providers.

Depending on the payment method, payment providers may collect card details, bank information, billing information, authentication data, digital wallet details, and fraud-prevention information.

Ascenzo generally receives transaction confirmation, payment status, limited payment identifiers, and information necessary to manage the order. Full payment credentials may be handled directly by the applicable payment provider and may not be stored by Ascenzo.

Account Information

  • Account username or identifier;
  • Saved addresses;
  • Order history;
  • Account preferences;
  • Authentication and login information.

Device and Technical Information

  • Internet Protocol address;
  • Browser and device type;
  • Operating system;
  • Language and time-zone settings;
  • Cookie identifiers;
  • Approximate location derived from technical information;
  • Website activity, pages visited, and interactions;
  • Referral source;
  • Session and diagnostic data.

Customer Service Information

  • Messages and inquiries;
  • Complaints;
  • Return or refund requests;
  • Photographs and videos submitted by the customer;
  • Reviews, feedback, and survey responses;
  • Records of communications with Ascenzo.

Marketing Information

  • Marketing preferences;
  • Advertising interactions;
  • Campaign attribution;
  • Products viewed or added to a shopping cart;
  • Responses to promotional communications.

2. How We Collect Information

Information may be collected:

  • Directly from the customer;
  • Automatically through cookies, pixels, tags, log files, and similar technologies;
  • Through the ecommerce platform that hosts or supports the store;
  • From payment providers;
  • From shipping, fulfillment, and logistics providers;
  • From fraud-prevention and identity-verification services;
  • From advertising, analytics, and marketing providers;
  • From social media platforms when a customer interacts with Ascenzo through those services;
  • From publicly available sources where legally permitted.

3. How We Use Personal Information

FiveStar Business may use personal information to:

  • Process, confirm, fulfill, and deliver orders;
  • Collect and verify payments;
  • Send order confirmations and shipping updates;
  • Provide tracking information;
  • Manage returns, refunds, replacements, and cancellations;
  • Respond to customer inquiries;
  • Detect, prevent, and investigate fraud, abuse, unauthorized transactions, and security incidents;
  • Verify customer identity and transaction legitimacy;
  • Operate, maintain, troubleshoot, and improve the website;
  • Personalize content and shopping experiences;
  • Analyze website performance and customer behavior;
  • Manage accounts and saved preferences;
  • Provide customer service;
  • Deliver marketing communications when permitted;
  • Measure and improve advertising campaigns;
  • Comply with tax, accounting, regulatory, payment-network, and legal obligations;
  • Establish, exercise, or defend legal claims;
  • Enforce store policies and contractual rights.

4. Legal Bases for Processing

Where applicable law requires a legal basis, FiveStar Business may process personal information based on:

  • Performance of a contract, including processing and delivering an order;
  • Compliance with legal obligations;
  • Legitimate business interests, including fraud prevention, security, customer service, analytics, and business improvement;
  • Consent, including consent for certain cookies or marketing communications;
  • Protection of legal rights and prevention of unlawful activity.

Customers may withdraw consent where processing is based on consent. Withdrawal does not affect processing lawfully completed before consent was withdrawn.

5. How We Share Personal Information

Personal information may be shared with service providers that assist with the operation of Ascenzo, including:

  • Ecommerce and website-hosting platforms;
  • Payment processors, banks, digital wallets, and card networks;
  • Fraud-prevention and identity-verification providers;
  • Warehouses, suppliers, manufacturers, and fulfillment partners;
  • Shipping carriers, postal services, customs agents, and logistics providers;
  • Cloud hosting and data-storage providers;
  • Customer-support and communication platforms;
  • Analytics and website-performance providers;
  • Advertising and marketing platforms;
  • Accountants, auditors, consultants, insurers, and legal advisers;
  • Government authorities, regulators, courts, and law-enforcement agencies when legally required.

Service providers receive only the information reasonably necessary to perform their functions and are expected to process information in accordance with applicable contractual and legal requirements.

6. Ecommerce and Payment Platforms

The Ascenzo store may use third-party ecommerce, payment, checkout, fraud-prevention, and order-management services.

These providers may process personal information under their own privacy policies and legal obligations. FiveStar Business does not control every aspect of their independent processing.

Customers should review the policies presented by the applicable provider when using its services.

7. Cookies and Similar Technologies

Ascenzo may use cookies, pixels, local storage, tags, software development kits, and similar technologies to:

  • Keep the website functioning;
  • Maintain shopping carts and sessions;
  • Remember customer preferences;
  • Authenticate accounts;
  • Prevent fraud and improve security;
  • Measure traffic and website performance;
  • Understand customer interactions;
  • Personalize content;
  • Deliver and measure advertising.

Some cookies are necessary for the website to operate. Other cookies may be optional and subject to customer consent, depending on the applicable jurisdiction.

Customers may control cookies through browser settings and any privacy or cookie controls made available on the website. Blocking certain cookies may affect website functionality.

8. Advertising and Analytics

Ascenzo may work with analytics and advertising providers to understand website usage, measure campaign performance, and present advertisements that may be relevant to customers.

These providers may collect or receive device identifiers, cookie information, browsing activity, approximate location, purchase events, and interaction data.

FiveStar Business does not sell personal information in exchange for money. However, certain advertising or analytics activities may be considered a “sale,” “sharing,” or use for targeted advertising under some privacy laws.

Where applicable, customers may exercise an opt-out right through the privacy controls available on the website or through supported browser-based preference signals.

9. International Data Transfers

Ascenzo operates internationally and may use service providers located in different countries.

As a result, personal information may be transferred to, stored in, or processed in a country other than the customer’s country of residence. Privacy and data-protection laws in those countries may differ.

Where required, FiveStar Business and its service providers may use appropriate safeguards for international transfers, including contractual protections, recognized transfer mechanisms, or other legally accepted measures.

10. Data Retention

Personal information is retained only for as long as reasonably necessary to:

  • Fulfill the purposes described in this policy;
  • Maintain order and transaction records;
  • Provide customer service;
  • Prevent fraud;
  • Resolve disputes;
  • Enforce agreements;
  • Comply with accounting, tax, regulatory, payment-provider, and legal obligations.

Retention periods may vary depending on the type of information, the nature of the transaction, legal requirements, and legitimate business needs.

When information is no longer required, it may be deleted, anonymized, or securely isolated.

11. Data Security

FiveStar Business uses reasonable administrative, organizational, and technical measures intended to protect personal information against unauthorized access, misuse, loss, alteration, destruction, or disclosure.

No online service, transmission method, or storage system can be guaranteed to be completely secure. Customers are responsible for protecting their passwords, devices, and account credentials.

Customers should notify Ascenzo promptly if they suspect unauthorized activity involving their account or order.

12. Privacy Rights

Depending on the customer’s location, applicable law may provide rights to:

  • Request access to personal information;
  • Request correction of inaccurate information;
  • Request deletion of personal information;
  • Request restriction of processing;
  • Object to certain processing;
  • Withdraw consent;
  • Request data portability;
  • Opt out of targeted advertising, sale, or sharing;
  • Appeal a decision concerning a privacy request;
  • Submit a complaint to a data-protection authority.

FiveStar Business may need to verify the customer’s identity before completing a request.

Certain information may be retained where required for legal compliance, fraud prevention, transaction records, dispute resolution, or the protection of legal rights.

Privacy requests may be submitted through the official privacy or support channel displayed on the Ascenzo website.

13. Children’s Privacy

Ascenzo is not intended for children who are not legally permitted to enter into online purchases in their jurisdiction.

FiveStar Business does not knowingly collect personal information from children in violation of applicable law. If such information is identified, reasonable steps may be taken to delete it.

14. Third-Party Websites

The website may contain links to third-party websites, applications, or services.

FiveStar Business is not responsible for the privacy, security, content, or practices of independent third parties. Customers should review the applicable third party’s policies before providing personal information.

15. Changes to This Privacy Policy

FiveStar Business may update this Privacy Policy to reflect changes in business practices, technology, services, legal requirements, or regulatory obligations.

The version displayed on the Ascenzo website will be the version applicable to future interactions, subject to any additional notice required by law.

16. Privacy Contact

Questions and requests concerning this Privacy Policy may be submitted through the official support or privacy channel displayed on the Ascenzo website.